Refund Policy

Last updated: 10 October 2026

This policy explains cancellations and refunds for EcomBrowser plans. It is part of the Terms of Use.

Free account

The free account costs nothing and needs no card, so there is nothing to refund. You can try the tools, and the Pro insights during the free test periods, before you pay.

Cancelling a plan

• Monthly and yearly plans can be cancelled at any time from your account. Cancelling stops all future payments right away.
• The plan ends when you cancel and your account moves to the free plan.
• Lifetime plans are a one-time payment with no renewals to cancel.

Refunds

• First payment: if a paid plan isn’t right for you, email us within 14 days of your first payment and we will refund it, as long as the plan’s included credits were not mostly used.
• Renewals: renewal payments are not refunded, except where the law requires. Cancel before the renewal date to avoid the next charge.
• Charged in error: double charges or charges after a confirmed cancellation are always refunded.
• Credits: credits used by a tool run that fails or returns no results are returned to your balance automatically. Credits have no cash value and are not refunded in money.
• Accounts closed for breaking the Terms or the Acceptable Use Policy are not refunded.

How to ask

Email [email protected] from your account’s email address with the payment date. Approved refunds go back to the original payment method through our payment processor; your bank may take several days to show it.

Your local consumer laws may give you additional rights, and nothing here limits them.